Your care manager, and how to reach them

Your caregiver is the person in the house. Your care manager is the person who makes sure the care is right. Every client has one, by name, with a direct number.

What they do

• The free home visit and the written plan.
• Matching and introducing the caregiver.
• Unannounced visits during shifts.
• Changing the plan when the situation changes, which it will.
• Talking to the case manager, the pharmacy and the clinic on your behalf, with your permission.

When to call

Anything that worries you. A caregiver who was late. A change in your parent you noticed at the weekend. A bill you do not understand. We would rather hear about small things early.

After hours

The office is open [Mon to Fri, 8:30 to 5:00]. Clients have an on-call number that is answered 24 hours a day by a person, not a machine. It is for care problems that cannot wait; for a medical emergency, call 911.